Policies

Below you will find our policies that can help with your needs We strive to provide clear and concise guidelines to ensure a smooth experience for our customers.

Return Policy

We are dedicated to your satisfaction with every purchase. Our return policy is designed to be simple and clear: we value your patronage and are committed to ensuring your complete satisfaction.

Returns

To initiate a return, please email us at thsorders@hsa.net and inform us that you will be sending back an item. Return your purchase to the following address:

The Harvard Shop
Attn: WEB RETURNS
67 Mount Auburn Street
Cambridge, MA 02138

Note: Chairs, lamps, frames, rings, and sale items are not eligible for return.

Refunds

You are eligible for a refund if you return your item within 30 days of purchase. Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.

Please note, you will be responsible for covering your own shipping costs for the return. Shipping costs are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Late or Missing Refunds

If you have not received your refund, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

Should you have completed these steps and still not received your refund, please contact us at thsorders@hsa.net.

Exchanges

We do not offer direct exchanges. If you desire an exchange, return the original product using the specified return address. Upon receipt, we will issue a full refund, including the original shipping charges. Subsequently, or even beforehand if desired, you may place a new order for the desired product.

Gifts

If the item was designated as a gift when purchased and shipped directly to you, we will issue a refund to the gift giver, who will then be informed about your return.

The Harvard Shop Guarantee

We are committed to ensuring your satisfaction with every purchase. Our return policy is straightforward: we value your business and support, and we are dedicated to providing you with complete satisfaction.

Coupons

  • Eligibility: Promotional coupons are valid only on specified products. While active coupon codes are accepted by our site, discounts will not be applied to ineligible products. We reserve the right to determine the eligibility of products. For a list of standard exclusions, please refer to our General FAQs.

  • Applicability: In the absence of specified products, coupons apply storewide except for luxury items (including Vineyard Vines and Hillflint products), chairs, lamps, and certain special collaborations. These excluded items may be eligible for discounts under specific conditions, as explicitly indicated.

  • Restrictions: Coupons cannot be combined with other coupon codes. However, they can be used alongside on-site markdowns.

  • Scope: Promotional coupons are valid only at the store specified by the campaign and cannot be used at any of our other stores.

  • Validity: Coupons sourced from external sites are likely to be inactive.

25% Student Discount

For details on eligibility and how to claim the student discount, please visit our General FAQs.

Further Assistance

Should you have any questions, please do not hesitate to contact us via email at thsorders@hsa.net.

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如果您不希望收到我们的公告或特别优惠,您可以发送电子邮件至 help@hsa.net 并附上您的请求的详细信息。我们将及时处理您的请求,并通过电子邮件确认您的请求。

我们的网站包含指向不隶属于 The Harvard Shop, Inc. 的其他网站的链接。这些网站有自己的隐私政策,我们不对其做法负责。

如果您对本隐私声明或 The Harvard Shop, Inc. 的隐私惯例有任何疑问,请通过 help@hsa.net 与我们联系。

使用我们的网站或从我们这里购买产品或服务,即表示您同意按照本隐私声明中的规定收集和使用信息。我们可能会不时更新本声明。我们将在此页面上发布对我们政策的任何更改,以便您始终了解我们收集了哪些信息以及我们如何使用这些信息。