Policies

Below you will find our policies that can help with your needs We strive to provide clear and concise guidelines to ensure a smooth experience for our customers.

Return Policy

We are dedicated to your satisfaction with every purchase. Our return policy is designed to be simple and clear: we value your patronage and are committed to ensuring your complete satisfaction.

Returns

To initiate a return, please email us at thsorders@hsa.net and inform us that you will be sending back an item. Return your purchase to the following address:

The Harvard Shop
Attn: WEB RETURNS
67 Mount Auburn Street
Cambridge, MA 02138

Note: Chairs, lamps, frames, rings, and sale items are not eligible for return.

Refunds

You are eligible for a refund if you return your item within 30 days of purchase. Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a specified number of days.

Please note, you will be responsible for covering your own shipping costs for the return. Shipping costs are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Late or Missing Refunds

If you have not received your refund, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

Should you have completed these steps and still not received your refund, please contact us at thsorders@hsa.net.

Exchanges

We do not offer direct exchanges. If you desire an exchange, return the original product using the specified return address. Upon receipt, we will issue a full refund, including the original shipping charges. Subsequently, or even beforehand if desired, you may place a new order for the desired product.

Gifts

If the item was designated as a gift when purchased and shipped directly to you, we will issue a refund to the gift giver, who will then be informed about your return.

The Harvard Shop Guarantee

We are dedicated to your satisfaction with every purchase. Our discount policy ensures transparency and clarity regarding promotional coupons and student discounts.

Coupons

  • Eligibility: Promotional coupons are valid only on specified products. While active coupon codes are accepted by our site, discounts will not be applied to ineligible products. We reserve the right to determine the eligibility of products. For a list of standard exclusions, please refer to our General FAQs.

  • Applicability: In the absence of specified products, coupons apply storewide except for luxury items (including Vineyard Vines and Hillflint products), chairs, lamps, and certain special collaborations. These excluded items may be eligible for discounts under specific conditions, as explicitly indicated.

  • Restrictions: Coupons cannot be combined with other coupon codes. However, they can be used alongside on-site markdowns.

  • Scope: Promotional coupons are valid only at the store specified by the campaign and cannot be used at any of our other stores.

  • Validity: Coupons sourced from external sites are likely to be inactive.

25% Student Discount

For details on eligibility and how to claim the student discount, please visit our General FAQs.

Further Assistance

Should you have any questions, please do not hesitate to contact us via email at thsorders@hsa.net.

We are committed to protecting your privacy and using your information responsibly.

Our site uses order and registration forms so that you can request information, products, and services. Your contact information (e-mail address, telephone number, address, etc.) is used to fulfill your orders and send information about our company to you. Your contact information is also used to get in touch with you when necessary. Your financial information (credit card numbers, credit card expiration dates, billing address, etc.) is used to bill you for products and services. We won’t sell any of your information to other companies.

You may, from time to time, receive information from us about new features, new services, and special offers we think you’ll find valuable. If you’d like to opt out of receiving mailings from us, follow the procedure outlined in the Choice/Opt-Out section.

We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. They make it possible for us to recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy these benefits, your browser must be set to accept cookies.

We may also collect information about the pages that you visit on our site, but this information is not personally identifiable. We may use reputable third parties for marketing and analysis purposes. We require such companies to maintain all information in the strictest confidence using industry-standard security methods.

This site uses a Secure Sockets Layer (SSL) to encrypt all of the personal information sent from your computer to our servers. We use strong security measures to prevent the loss, misuse, and alteration of the information in our records.

If you do not wish to receive announcements or special offers from us, you can send us an e-mail at help@hsa.net with the details of your request. We will process your request in a timely manner and confirm your request by e-mail.

Our site contains links to other sites not affiliated with The Harvard Shop, Inc. These sites have their own privacy policies, and we cannot be responsible for their practices.

If you have any questions about this privacy statement or about The Harvard Shop, Inc.’s privacy practices, please contact us at help@hsa.net.

By using our web site or purchasing a product or service from us, you agree to the collection and use of information as set forth in this privacy statement. We may from time to time update this statement. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.