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General FAQ

Got questions? We've got answers! Check out our general FAQ section.

How can we help?



Who is eligible for a 25% student discount?

All enrolled Harvard Students with a Harvard email are eligible for a student discount. If you are a student at any of these schools you are eligible for the discount:

  • Harvard College
  • Harvard Graduate School of Education
  • Harvard Medical School
  • Harvard School of Dental Medicine
  • Harvard T.H. Chan School of Public Health
  • Harvard Kennedy School
  • Harvard Business School
  • Harvard Law School
  • Harvard Divinity School
How do I claim my 25% student discount?

Use your Harvard email at checkout and enter code STUDENTSAVINGS. Your 25% student discount will be applied to your order when you hit "Continue to Shipping". Be sure to accept marketing so you can receive the latest products drops, promotions and discounts on offer! For any reason if your Harvard Email is not adding the discount on to your order, please get in touch with us at with the issue.

If you are within one year of attending one of these schools and do not have a Harvard email, please get in touch with us at with proof of your Harvard student ID and we will send you a personal discount code which you can use to claim your student discount.

Please note that standard exclusions are not eligible for any discounts.

What is Alma mater, GroupGear and CS50 in the top Nav Bar?

GroupGear is a branch of The Harvard Shop and the orders fulfilled by a separate team. They provide convenient and inexpensive custom products for campus clubs, conferences, and organizations—many of them led by students like ourselves. If you would like to make a custom order please visit their website at

Alma Mater is another branch of the Harvard Shop that contains specific made-to-order merchandise for Harvard Students. Please note that delivery times are 6-8 weeks for these products. They are also not eligible for any discounts.

CS50 is the Introductory Course to Computer Science taught at Harvard College as well as on EdX to anyone around the world. The Harvard Shop has a partnership with CS50 and provide merchandise for the course at Please note there are no discounts eligible for CS50 products.

What are standard exclusions?

Standard exclusions are specific premium products that are not eligible for sales, discounts or any other promotions. These products are:

  • Patagonias
  • Vineyard vines
  • S’well water bottles
  • Chairs and lamps 
  • Harvard Tailgate feather flag
  • Harvard Vinyl banner
  • Harvard Table cover
  • Harvard Cooler table
  • Harvard flag
  • Hillflint sweaters
  • Alma Mater products
  • GroupGear products
  • CS50 products
  • Class Rings
  • Frames
  • M. LaHart and Balfour products

If you have any questions please get in touch with us at

Can I place a bulk order?

Yes, absolutely! If you are interested in buying any of our products in bulk please email our Partnership Manager, Angel Wan:

Does your site install cookies?

Yes, cookies are installed temporarily to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

How do discounts and promotions work?

Discounted price is calculated pre-tax and excludes shipping. Vineyard Vines, chairs & lamps, rings, frames, Balfour gifts, and M. LaHart gifts are excluded from discounts and promotions.

How do I apply a promotional code to my order?

At the top-right of the first checkout page,Information, there will be a text box labeled “Gift card or promotion code.” Enter your code and click apply; you will see the change this made to your order's price immediately below.

What methods of payment do you accept?

We accept all major American credit card brands, along with PayPal. Note: All our prices are in U.S. Dollars (USD).

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can you ship your products anywhere?

Yes! However, we are not responsible for additional charges you may incur as a result of international duties. 

How long will it take for my purchase to be delivered?

Shipping times will depend on location, but we always ensure that your purchases are shipped and delivered as quickly as possible. Since we are a student-run business with student employees, orders placed after 1:00 pm EST will be fulfilled first thing on the next business day. Fulfillment occurs every business day, Monday through Friday.

How do I cancel an order or return an item?

E-mail us at, letting us know that you will be returning an item. Then, ship the item with your receipt to:

67 Mt. Auburn Street, Cambridge, MA 02138, USA.

Please include in this shipment your personal information that you used to make the order. For domestic returns, you will pay for shipping back to us, but we'll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items.

Chairs, lamps, frames, rings, and sale items are not eligible for return. For more details and info regarding in store returns, see our refund/exchange policy.

Pick-Up In-Store

How long will it take for the order to be ready?

It will take approximately 2-4 business days to process your order.

How will they be notified that the order is ready?

An email will be sent to you once the order is ready to pick up.

Where to pick up the order?

The Harvard Shop 65 Mt. Auburn Street, Cambridge, MA 02138, USA.

Changes to the order?

Changes to the order cannot be made once placed; however, a return can be processed in store.

What information do I need to bring?

Order number (THS#) and name

What items cannot be returned?

Chairs, lamps, and flags cannot be returned.

Get in touch

Have questions about your order, or a general enquiry?