Shopping Information
How can I tell if a product is in stock?
If a product is listed on our site, that means it is in stock. In the rare case that we are unable to provide a product or service after you place your order, we will notify you immediately and issue you a refund as quickly as possible.
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How can I tell if an item is shippable?
Unless explicitly stated in the item description, the item probably cannot be shipped. HSA is dedicated to serving primarily the Harvard University community, making it unnecessary to ship most items.
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Can I modify my Shopping Bag?
Yes, you can change quantities or remove items from your Shopping Bag as many times as you would like. Be sure to click "Update Quantities" to apply any quantity changes you make. If you remove an item by mistake, simply navigate back to the product page and add it again.
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How long are items kept in my Shopping Bag?
Items will be saved in your Shopping Bag for up to 24 hours, assuming you do not delete your browser's cookies in the interim.
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How do I proceed through the check out process?
Once you have finished adding items to your Shopping Bag, simply click the "Check Out" button on the Shopping Bag page and we will
guide you through the check out process. If you do not already have an HSA account, you will need to create one, which you can use to
track your order and place orders in the future without having to re-enter all your information. Once your order has been placed, you will receive a confirmation e-mail.
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What is a fulfillment address?
For orders that are shippable, the fulfillment address is your shipping address. For orders that
are not, the fulfillment address is your contact address.
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What methods of payment do you accept?
For online purchases, we accept any cards with a VISA or MasterCard logo. If you wish to
pay with cash or check, simply
contact the appropriate agency.
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How do I cancel an order or return an item?
Please
contact the appropriate agency for assistance.
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How do I apply a promotional or gift certificate code to my order?
If you have a
promotional code, you must enter it on the Shopping Bag page. Once you click "Apply," the discount will be
applied immediately and the changes will be reflected in your order total. If you have a
gift
certificate code, you can enter it on the payment page during check out.
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Account Information
Why do I have to create an account to buy items online?
Creating an account allows you to keep track of your orders and obtain an order history whenever you would like. Your account also saves you the hassle of
entering your personal information each time you place an order.
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How do I create a new account?
You can set up a new account any time in the
Your Account section of our site.
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How do I edit my password or account information?
You can change your personal information at any time. Simply log in to
Your Account, where you can change your e-mail address, password, billing address,
fulfillment address, campus address, and more.
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I forgot my password, what should I do?
Simply
click here, enter your e-mail address, and we will send you a reminder.
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How safe is my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process.
For more information on how we secure and use your information, please consult our
Privacy Policy.
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Which browser should I use to view your site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.
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Do I need to install special software to shop online?
You must enable JavaScript in order to purchase items on our site. For specific instructions on how to enable JavaScript, please select
your browser:
Microsoft Internet Explorer,
Mozilla Firefox,
Opera, or
Apple Safari. We also recommend that you install the latest version of
Macromedia Flash Player.
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Does your site install cookies?
Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to
streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled.
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How do I enable cookies in my browser?
For specific instructions on how to enable cookies, please select
your browser:
Microsoft Internet Explorer,
Mozilla Firefox ,
Opera, or
Apple Safari.
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I still have questions, how do I contact you?
We are more than willing to help you in any way we can. Simply visit our
contact page for the appropriate contact information. If you have a general question, or need other help, simply send us a message at
help@hsa.net.
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I have a question about my order, who should I contact?
The best and fastest way to get information concerning your order is to contact the appropriate agency. Visit our
contact page for agency contact information.
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